TapAI currently ships physical NFC cards within India only.
International shipping is not currently available. Arissa may introduce shipping to additional countries or regions in the future, in which case this Shipping Policy may be updated accordingly.
Standard shipping within India is included in the ₹999 one-time TapAI card purchase price.
Customers are not charged a separate standard shipping fee for the initial delivery of their TapAI card within India.
Additional charges may apply where re-shipping becomes necessary because of circumstances attributable to the customer, as explained below.
TapAI NFC cards may be customized and configured for the customer before shipment.
Where customer approval of the card design or information is required, preparation and fulfilment may begin after the necessary details and approvals have been received.
Customers are responsible for reviewing the information provided for their card and ensuring that their delivery details are accurate before dispatch.
The estimated shipping and delivery timeframe for TapAI cards within India is generally 4–5 business days.
Delivery times are estimates and may vary depending on factors including:
TapAI cards may be shipped using India Post Speed Post or another courier, postal, or delivery service available to Arissa at the time of dispatch.
Arissa may select or change the delivery provider depending on the destination, service availability, operational requirements, or other relevant considerations.
Where shipment tracking is available, customers will receive a tracking number, tracking link, or other shipment-status information after the card has been dispatched.
Tracking information may be provided by email, through TapAI, or through another contact method associated with the customer's order.
Tracking availability and the frequency of tracking updates may depend on the delivery provider.
Customers must provide a complete and accurate shipping address when placing their order.
Customers may request an address correction or change before the card has been dispatched.
Once an order has been dispatched, Arissa may not be able to change the delivery address. Any request made after dispatch will depend on the capabilities and policies of the applicable delivery provider.
Arissa is not responsible for delivery issues resulting from incorrect, incomplete, outdated, or misleading delivery information supplied by the customer.
If a shipment is returned to Arissa because of:
Arissa may arrange re-shipping after obtaining the correct delivery information.
Additional re-shipping charges may apply. Any applicable re-shipping charge will be communicated to the customer before the card is sent again.
If a TapAI card is confirmed as lost in transit before successful delivery, Arissa will arrange a replacement card at no additional card cost to the customer.
Arissa may first verify the shipment status with the relevant postal or courier provider before issuing a replacement.
A shipment will not be treated as lost solely because of a temporary delivery delay while it remains in transit.
Arissa takes reasonable care in packaging TapAI cards to reduce the risk of damage while they are being transported.
Customers should inspect the card when it is delivered.
If a card appears to have been materially damaged during transit and has not been successfully used, the customer should contact Arissa promptly with:
Eligible cases may be reviewed for replacement in accordance with the TapAI Refund & Cancellation Policy.
Damage resulting from use, mishandling, bending, scratching, modification, improper storage, loss, or other events occurring after successful delivery is not treated as transit damage.
Arissa will make reasonable efforts to dispatch and deliver TapAI cards within the estimated timeframe.
However, Arissa is not responsible for delays caused by circumstances outside its reasonable control, including:
Where possible, Arissa may assist customers in checking the status of delayed shipments.
The applicable delivery provider may make one or more delivery attempts according to its own operating procedures.
If a delivery cannot be completed, the shipment may be held for collection, returned to Arissa, or otherwise handled according to the delivery provider's policies.
If the card is returned to Arissa because the customer could not receive or collect it, re-shipping charges may apply.
An order may be considered successfully delivered when the relevant postal or courier provider records it as delivered to the shipping address provided by the customer.
If tracking shows that the shipment has been delivered but the customer cannot locate it, the customer should contact Arissa and the relevant delivery provider as soon as reasonably possible so that the matter can be reviewed.
TapAI currently does not offer international shipping.
If international shipping is introduced in the future, additional terms may apply, including:
This Shipping Policy will be updated as appropriate before international shipping is offered.
Shipping-related replacement requests, including eligible cases involving a defective or transit-damaged TapAI card, are also subject to the TapAI Refund & Cancellation Policy.
The one-time TapAI card purchase is otherwise subject to the refund and replacement conditions stated in that policy.
Arissa may update this Shipping Policy from time to time to reflect changes in:
The 29/09/2026 at the top of this Policy will show when the latest revision was made.
For questions about an order, delivery, tracking, returned shipment, or shipping-related replacement, please contact:
| Company | Arissa International Private Limited |
| Department | TapAI Support |
| info@arissainternational.com | |
| Phone | +91 9945785367 |
| Registered Office | No. 98/2, 2nd Floor, SC Complex, 8th Phase, J. P. Nagar, Bengaluru, Karnataka 560076 |