Refund & Cancellation Policy

The ₹999 one-time TapAI purchase is non-refundable, except where an eligible defective-card replacement applies under this Policy.

The one-time payment covers the physical TapAI NFC card and associated public TapAI profile.

A refund will not be provided merely because:

• The customer changes their mind
• The customer no longer wishes to use TapAI
• The customer decides not to continue monthly backend access
• The customer no longer requires the card

Nothing in this Policy limits any right that cannot lawfully be excluded under applicable law.

TapAI cards may be customised using customer-specific information, branding, or design elements.

Customers are responsible for reviewing and approving the final card design before production.

Once:

• The final design has been approved by the customer
• Printing or production has started

The customised TapAI card is considered final and is non-refundable.

Refunds or free reprints will not be provided for:

• Spelling errors
• Incorrect information
• Design choices
• Logos, photographs, or content
• Other details

That were approved by the customer before production. If Arissa produces a card that materially differs from the customer-approved final design because of an error attributable to Arissa, the matter will be reviewed separately.

The ₹69 monthly payment is non-refundable once charged, except where a refund is required by applicable law or where a verified billing error has occurred.

Monthly payments are made in exchange for access to paid backend functionality during the applicable billing period.

TapAI does not provide:

• Prorated refunds
• Partial refunds
• Credits for unused time
• Refunds merely because the customer did not use the available backend features

There is no separate cancellation fee for discontinuing monthly backend access.

A user who no longer wishes to use paid backend functionality may stop future monthly payments through the payment or subscription mechanism made available by TapAI.

When monthly payments stop:

• The physical TapAI NFC card continues to work
• The public TapAI profile remains available
• Paid backend functionality becomes unavailable

Paid backend functionality may include:

• profile editing;
• CRM access;
• access to captured contacts;
• dashboard functionality; and
• other paid features.

Stopping monthly payment does not, by itself, close the TapAI account or delete the public profile.

TapAI does not provide an ongoing hardware warranty.

However, Arissa may replace an NFC card if it is verified to be defective before the customer has successfully used or scanned it.

A card may qualify for replacement where:

• The card has never been successfully scanned or used
• The defect is reported before successful use begins
• Arissa verifies that the card itself is defective

Arissa may review available technical or usage information to determine whether the card was previously functioning.

Where a card qualifies for replacement under this section, Arissa will provide a replacement card rather than a cash refund, unless otherwise required by applicable law.

A free replacement will generally not be provided where:

• The card has previously worked successfully
• The card has already been successfully scanned or used
• The card has been physically damaged after delivery
• The card has been bent, cracked, broken, scratched, altered, or modified
• The card has been mishandled or misused
• The card has been lost or stolen
• The card has been damaged by external conditions
• The issue arose after normal use began

TapAI does not provide refunds solely because a user:

• Did not use the backend
• Did not access the CRM
• Did not edit their profile
• Did not use captured-contact functionality
• Did not use available paid features
• Did not achieve the business outcome they expected

TapAI does not guarantee:

• leads
• referrals
• introductions
• meetings
• business opportunities
• customers
• sales
• revenue

A user may request permanent closure of their TapAI account by contacting Arissa.

Account closure is different from stopping monthly backend payments.

Once an account-closure request is processed:

• The TapAI profile may be deactivated
• The profile URL may no longer be accessible
• Backend access will end
• Access to captured contacts may end
• Associated data may be deleted in accordance with the TapAI Privacy Policy

Account closure does not create an entitlement to a refund for amounts already paid.

If Arissa suspends or terminates an account because of:

• Breach of the Terms & Conditions
• Fraud
• Unlawful activity
• Misuse of TapAI
• Spam
• Harassment
• Privacy violations
• Misuse of captured contact information
• Intellectual-property infringement
• Other prohibited conduct

The user is not automatically entitled to a refund of fees already paid.

Any refund required by applicable law will still be honoured.

If you believe that you have been:

• Charged more than once for the same transaction
• Charged an incorrect amount
• Charged for a transaction you did not authorise

please contact Arissa as soon as possible.

Arissa may request supporting information such as:

• Transaction ID
• Payment date
• Amount
• Registered email address
• Order details
• Other payment information reasonably required to investigate the issue

Where a duplicate or incorrect charge is verified, Arissa will take appropriate corrective action.

For suspected unauthorised transactions, users should also contact their bank or payment provider promptly where appropriate.

If a monthly payment fails or is not completed:

• No grace period applies
• Paid backend functionality may become unavailable
• The physical TapAI card and public profile remain available

A failed payment does not create a right to a refund.

Requests relating to:

• eligible defective cards;
• duplicate charges
• incorrect charges
• suspected unauthorised charges
• other payment concerns

When submitting a request, you may be asked to provide:

• Full name
• Registered email address
• Order number
• Transaction reference
• Proof of payment
• Photographs or video of the card
• Details of the issue
• Other information reasonably required to assess the request

Arissa will review an eligible refund, payment-correction, or card-replacement request within 7 business days after receiving all information reasonably required to assess the request.

If additional information is required, the review period will begin once the requested information has been received.

Submitting a request does not automatically guarantee a refund or replacement.

If a refund, correction, or replacement is approved:

• Arissa will initiate the approved action within a reasonable operational period after approval
• Card replacements will be processed through Arissa's normal fulfilment process
• Approved refunds will generally be returned through the original payment method where practicable

Once Arissa initiates a refund, the time taken for the amount to appear in the customer's account may depend on:

• Razorpay
• The customer's bank
• The card issuer
• The relevant payment method

These external processing times are outside Arissa's direct control.

Arissa may update this Refund & Cancellation Policy from time to time to reflect changes in:

• TapAI pricing
• Subscription structure
• Card fulfilment
• Operational processes
• Payment methods
• Services
• Applicable law

The 29/09/2026 at the top of this Policy will indicate the most recent revision.

Where reasonably appropriate, Arissa may notify customers of material changes.

This Policy is governed by the laws of India.

Nothing in this Policy is intended to exclude, restrict, or override any statutory or consumer right that cannot legally be excluded.

Any dispute relating to this Policy will be handled in accordance with the dispute-resolution provisions in the TapAI Terms & Conditions.

For questions regarding refunds, monthly access, card replacements, or payment issues, contact: